Issue:

• Washing machine does not spin
• Washing machine displays error code EF5 - unbalanced load
• Laundry is still wet after the programme is finished

Applies to:

• Washing machine
• Washer dryer

Applies to model numbers:

EWW1042AEWA, EWW8023AEWA, EWW1141AEWA, EWW7024FDWA, EWF7525EQWA, EWF8025CQWA, EWF1141SEWA, EWF9023BDWA, EWF1141AEWA, EWF1042BDWA, EWF9025BQWA, EWF8025DGWA

Resolution:

If your washer is not spinning, the below fixes may help...

Make sure that the transit bolts are removed from the back of the appliance.

1. Remove the power supply cable and the drain hose from the hose holders.

Caution: It is possible to see water flowing from the drain hose. This is due to the testing with water of the appliance in factory.

2. Remove the three bolts, the hose holders and plastic spacers by using the spanner supplied with the appliance.



3. Close the holes with the plastic caps provide in the User Manual package. Put the smallest cap F in the upper hole and the two bigger caps G in the lower holes.

Make the washing machine level by raising or lowering the feet.

• Use a spirit level to check whether the machine is level on all its feet.
• Adjust the feet using a spanner

Check if the laundry is loaded correctly.

Very small loads can cause balance problems with the spin phase leading to excessive vibration. If this occurs:

• Interrupt the programme and open the door
• Manually redistribute the load so that the items are spaced evenly around the tub
• Press the Start/Pause button.The spin phase continues

Make sure that the drain filter is not clogged.

• Clean the filter, if necessary.
• For detailed procedure refer to the user manual supplied with your appliance.

Make sure the Rinse Hold option is not selected.

• With this option selected the final spin is not performed
• The water of the last rinse is not drained out to prevent the fabrics from creasing
• The washing program ends with water in the drum.

Is the appliance installed on a suspended floor?

• To limit vibration, we recommend placing a waterproof wooden panel, at least 15mm thick, under the appliance. It should be screwed to at least 2 floor beams and should extend beyond the front feet. If possible, install the appliance where the floor is more stable.

If the problem occurs persists, please contact Electrolux Service Centre for more support.

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until the problem is fixed.

Issue:

• Washing machine does not spin
• Washing machine displays error code EF5 - unbalanced load
• Laundry is still wet after the programme is finished

Applies to:

• Washing machine
• Washer dryer

Applies to model numbers:

EWW1042AEWA, EWW8023AEWA, EWW1141AEWA, EWW7024FDWA, EWF7525EQWA, EWF8025CQWA, EWF1141SEWA, EWF9023BDWA, EWF1141AEWA, EWF1042BDWA, EWF9025BQWA, EWF8025DGWA

Resolution:

If your washer is not spinning, the below fixes may help...

Make sure that the transit bolts are removed from the back of the appliance.

1. Remove the power supply cable and the drain hose from the hose holders.

Caution: It is possible to see water flowing from the drain hose. This is due to the testing with water of the appliance in factory.

2. Remove the three bolts, the hose holders and plastic spacers by using the spanner supplied with the appliance.



3. Close the holes with the plastic caps provide in the User Manual package. Put the smallest cap F in the upper hole and the two bigger caps G in the lower holes.

Make the washing machine level by raising or lowering the feet.

• Use a spirit level to check whether the machine is level on all its feet.
• Adjust the feet using a spanner

Check if the laundry is loaded correctly.

Very small loads can cause balance problems with the spin phase leading to excessive vibration. If this occurs:

• Interrupt the programme and open the door
• Manually redistribute the load so that the items are spaced evenly around the tub
• Press the Start/Pause button.The spin phase continues

Make sure that the drain filter is not clogged.

• Clean the filter, if necessary.
• For detailed procedure refer to the user manual supplied with your appliance.

Make sure the Rinse Hold option is not selected.

• With this option selected the final spin is not performed
• The water of the last rinse is not drained out to prevent the fabrics from creasing
• The washing program ends with water in the drum.

Is the appliance installed on a suspended floor?

• To limit vibration, we recommend placing a waterproof wooden panel, at least 15mm thick, under the appliance. It should be screwed to at least 2 floor beams and should extend beyond the front feet. If possible, install the appliance where the floor is more stable.

If the problem occurs persists, please contact Electrolux Service Centre for more support.

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until the problem is fixed.

Issue:

• Washing time changes on the display
• The washing cycle is shorter than indicated on the display
• The washing cycle is longer than indicated on the display
• The washing cycle is too long or too short

Applies to:

• Washing machine
• Washer dryer

Applies to model numbers:

EWW1042AEWA, EWW8023AEWA, EWW1141AEWA, EWW7024FDWA, EWF7525EQWA, EWF8025CQWA, EWF1141SEWA, EWF9023BDWA, EWF1141AEWA, EWF1042BDWA, EWF9025BQWA, EWF8025DGWA, EW6T4722AF, EWT1066EWW, EWT8588H1WB, EWT7588H1WB, EWT2H88M1SB, EWT125WD, EWT105WN, EWT705WN, EWT805WN, EWT0H88H1WB

Resolution:

1. The washing machine calculates the time according to the load, and the time displayed follows this estimate, which in most cases is very close to the actual program length.

The washing machine calculates the time according to the load and type of laundry and displays an estimated time accordingly.

• Depending on the model and the wash program, this display may correct the program duration at the beginning or during the wash program.
• When you set a wash program, the program displays a projected program time. The washing time shown on the display can be then reduced or increased, to achieve the best washing result with the least possible energy consumption.
• The "Save Time" (another name: "Time Manager") function is used to reduce washing time. Consult the user manual for detailed information.
• Changing the type of laundry can affect the washing time.
• Gradually increasing the cycle’s duration reduces energy consumption. The improved warm-up phase saves energy, while the longer duration ensures the same washing results (especially for normally soiled laundry).
• If your washing machine has a weight sensor, it is important that you turn the machine on first and then choose a cycle, before you load any laundry in the machine. In this case, the weight sensor will work properly.
• If the machine is filled with wet clothes, for example as a result of pre-soaking, this can also result in different washing times.

2. A smaller load or a change in the type of laundry can reduce the washing time significantly.

• Sometimes the load may be unbalanced and the washing machine skips the spin cycle to prevent damage to the appliance
• An excessive load or one heavy piece of laundry can create an imbalance in the washing machine during spinning.

3. An unbalanced load will extend the duration of the cycle.

• This is normal for washing machine
• Note: If none of the above situations applies, resetting the machine will resolve the issue:
• To reset the machine, unplug it from the power socket and wait for 30 seconds before plugging it back in.

4. Factors that influence the duration of the program are:

• Amount of laundry
• Water inlet temperature
• Water pressure
• Excessive frothing and imbalance

5. To keep the program running time as low as possible, you should pay particular attention to the following factors:

• Water pressure
• Detergent dosing
• Uniform loading of the washing machine